etageeins maintains and supports your applications with a dedicated team of experts. Our services include all technical support requests, outsourcing of administrative tasks, training and improvements to your existing consolidation solution, whether implemented by our consultants or not.
During a personal meeting, our team will analyze your current solutions and work with you to identify the critical points that you would like our service to cover. All other customer inquiries are processed using a specially created email-based ticket system. We guarantee qualified answers to support requests within 12 hours.
Benefit from our purchasing conditions. As a worldwide IBM partner, etageeins can pass on software solutions and maintenance at top conditions.
Our service rounds off the support of the software editor. While the software editor focuses on technical support and support of the standard functions, the etageeins application support and maintenance team focuses on helping you with application management, improving your content and minimizing risk. This means you can spend more time analyzing data instead of processing it.
A dedicated team of experts guarantees you the highest quality and timely processing of your service requests. All consultants are characterized by many years of experience in support services and technical and financial expertise.
etageeins offers a wide range of support services to meet your individual needs. All service packages are based on an annual contract and include a number of support hours that can be used flexibly.
Interested in a maintenance or service contract with etageeins GmbH?
We would be happy to prepare a non-binding offer for you.